GAIL's vision and strategy goal is to be a leader in the natural gas business while impacting lives positively. GAIL's direct interactions with local communities have given the company the ability to understand the lives of the underprivileged, identify significant challenges and provide appropriate strategic solutions. We’ve launched various CSR initiatives to help underprivileged and marginalized groups, in keeping with the ideology, aspirations, and concerns of the community.
As part of our social commitment, in FY 2022-23, GAIL incurred a CSR expenditure of 2.18% against the mandated 2% towards achieving its CSR objectives through the implementation of meaningful and sustainable CSR programmes. CSR initiatives of GAIL have benefitted people in various geographies of the nation in FY 2022-23.
The beneficiaries of GAIL’s CSR projects are from vulnerable/marginalized and disadvantaged segments, within 100 km of GAIL’s installations/pipelines and offices. The majority of these include socially and economically disadvantaged groups. In FY 2022-23, no concerns were received from these beneficiaries.
GAIL's CSR policy guides the organization in carrying out CSR initiatives covering a wide spectrum of welfare and developmental activities across key focus areas. The activities are mostly undertaken in and around our major work centres with a focus on vulnerable and marginalized groups.
The CSR projects at GAIL are monitored and overseen by the Board on the recommendation of the CSR Committee as per the Companies Act 2013, CSR Rules 2014 and their subsequent amendments, as notified by the Ministry of Corporate Affairs from time to time.
As on 31st March 2022, the CSR Committee comprises of the following members:
GAIL is committed to improving the social and economic conditions of aspirational districts which are defined by NITI Aayog through strategic CSR projects and has spent INR 12.87 Crores in 20 Aspirational districts in FY 2022-23.
In FY 2022-23, GAIL has spent INR 99.1 crore (Mandated Target- INR 165.05 Crores out of which INR 74.27 crore was set off against the excess expenditure of previous years. Therefore, the Net Target of INR 90.78 crore) which is more than the net target.
Link for the Policy: GAIL (India) Limited | CSR Hriday: -- (gailonline.com)
TGAIL’s “Hriday” initiative is an umbrella program under which various communities are engaged. Our team aims to empower people from different communities and create a good impact on society. All Hriday initiatives adhere to the activities defined in the Companies Act, 2013 (Schedule VII) and subsequent amendments.
GAIL has taken up a number of projects during this financial year to fulfil its societal commitments and more than 15,40,000 people benefitted through CSR projects in FY 2022-23.
We conduct surveys and collect feedback to determine the impact of our programmes, and we then measure the social impact of our efforts depending on the feedback we receive. We also conduct third-party evaluations of our critical programmes to ensure their long-term viability.
Need Analysis
The GAIL CSR Committee examines and approves CSR activities based on local community needs and desires. The following are the steps involved in doing a need analysis:
The GAIL CSR Committee evaluates and approves CSR initiatives depending on the needs and demands of local communities. The following are the steps involved in doing a need analysis:
Impact Assessment
Impact assessment of eligible CSR projects of FY 2019-20 and FY 2020-21 has been carried out by independent agencies in FY 2022-23 in accordance with sub-rule (3) of rule 8 of the Companies (Corporate Social Responsibility Policy) Rules 2014 through third party. The reports are available on GAIL (India) Limited | CSR: -- (gailonline.com)
At GAIL, we believe that community grievance redressal acts as a mechanism for strengthening social ties by being more transparent and accountable. We deliberate to engage with our communities on a regular basis to understand their needs, issues, and feedback, give them a channel to voice their issues, resolve complaints, and find solutions to the challenges they are encountering. As a result, we have set up a grievance cell at each of our offices and sites. All complaints are collected and maintained in a single system, and each grievance is properly investigated individually and with the same importance.
During FY 2022-23, GAIL received 304 complaints from internal and external Stakeholders through the Centralized Public Grievance Redress And Monitoring System (CPGRAMS) portal and 100% of them were promptly resolved.